Refund & Cancellation Policy

Last Updated: May 4, 2026

1. Order Cancellation

Buyers can cancel their orders on Mart Maharashtra within 2 hours of placement, provided the order hasn't been shipped by the seller. Once shipped, cancellations are not allowed.

2. Refund Eligibility

Refunds are processed if the product received is damaged, defective, or significantly different from the description on Mart Maharashtra. Requests must be made within 48 hours of delivery.

3. Refund Process

Once a refund request is approved, the amount will be credited back to the original payment method within 7-10 business days. Mart Maharashtra ensures a fair resolution between the buyer and the seller.

4. Non-Refundable Items

Certain items like groceries, personalized goods, and health/personal care products are non-refundable once delivered, unless they are damaged or expired.